Termini e condizioni del servizio
These Terms of Service govern access to and use of thornandburrow.shop and purchases made through our online store.
Throughout these Terms, references to “we,” “us,” “our” and the “Store” refer to thornandburrow.shop.
By accessing the website or placing an order, customers agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes, restricts or replaces mandatory consumer rights available under Italian or European Union law.
Questions may be directed to:
1. Online Store
thornandburrow.shop provides an online ecommerce service allowing customers to browse products and, where available, submit orders electronically.
The website may operate using Shopify ecommerce infrastructure together with payment, fulfilment, shipping, analytics, security and other third-party services.
Shopify permits merchants to publish Terms of Service, Legal Notices and other legal policies through the Shopify administration system.
2. Eligibility to Purchase
Customers placing orders must have legal capacity to enter into the relevant transaction or otherwise be legally authorised to make the purchase.
Customers must provide accurate and sufficiently complete information when completing checkout.
The website must not be used for fraudulent, unlawful or abusive purposes.
3. Product Information
We seek to describe products clearly and accurately.
Product pages may provide information concerning:
- Product features;
- Materials;
- Sizes;
- Dimensions;
- Colours;
- Variations;
- Images;
- Price;
- Availability; and
- Care information.
Customers should review product descriptions and selected options before submitting an order.
Nothing in these Terms limits remedies where goods fail to conform to legally required standards.
4. Images and Display Differences
Product images are provided to assist customers in evaluating products.
Colours or visual appearance may vary slightly depending on:
- Device;
- Screen;
- Display configuration;
- Lighting;
- Photography; and
- Ordinary production variations.
This section does not excuse a material mismatch between goods and their contractual description.
5. Prices
Prices are displayed through thornandburrow.shop.
Applicable taxes or mandatory charges will be disclosed as required.
Shipping under our standard shipping method is free on all orders.
We may change prices prospectively at any time.
Price changes do not normally alter the price of an order already validly concluded unless correction of an obvious error is permitted by applicable law.
6. Orders
Submitting an order constitutes a request to purchase the selected products.
Customers should review:
- Products;
- Quantities;
- Variations;
- Delivery information;
- Contact information; and
- Total price
before submitting payment.
An electronic acknowledgement may be sent following submission.
7. Order Acceptance and Availability
Orders remain subject to product availability and legitimate transaction verification.
We may refuse or cancel an order where legally permitted, including where:
- A product is unavailable;
- Payment cannot be authorised;
- Information is materially incorrect;
- Fraud is reasonably suspected;
- A material technical or pricing error has occurred; or
- Fulfilment would be unlawful.
Where payment has already been collected for an order that cannot lawfully or practically be fulfilled, an appropriate refund will be issued.
8. Payment
Customers agree to provide valid payment information and to pay amounts properly shown at checkout.
Payments may be processed through third-party payment providers.
We may carry out reasonable verification and fraud-prevention procedures.
9. Shipping
All orders receive free standard shipping.
Our estimated delivery timeframe is 15–20 calendar days, unless different information is expressly disclosed before purchase.
Further information is contained in our Shipping Policy.
10. Delivery Information
Customers must provide accurate delivery details.
We are not responsible for delays caused solely by materially incorrect information supplied by a customer, although we will provide reasonable assistance where possible.
Delivery will be handled in accordance with mandatory consumer law.
11. Risk and Ownership
Risk relating to consumer deliveries will transfer as provided by applicable law.
Nothing in these Terms transfers transportation risk to a consumer earlier than permitted under mandatory consumer legislation.
Ownership may remain with the seller until payment has been completed where legally permitted.
12. Right of Withdrawal
Consumers purchasing qualifying goods through distance contracts generally have a statutory 14-day right of withdrawal.
The ordinary period for goods generally runs from receipt of the goods.
Detailed procedures and applicable exceptions are stated in our Return & Refund Policy.
13. Statutory Legal Guarantee
Consumer goods remain subject to mandatory conformity requirements.
EU consumers receive a minimum two-year legal guarantee in relation to goods that are faulty or do not conform to their contractual description.
Nothing in these Terms reduces those rights.
14. Returns and Refunds
Returns, withdrawals and refunds are governed by our Return & Refund Policy and mandatory law.
Customers should contact:
for appropriate return instructions.
15. Promotions and Discount Codes
Promotions may be subject to specific conditions disclosed with the relevant offer.
Unless otherwise stated or legally required:
- Promotional codes cannot be exchanged for cash;
- Codes may be restricted to qualifying products;
- Codes may have valid usage periods;
- Codes may be limited to one use per customer; and
- Multiple codes may not be combinable.
Promotional conditions will not remove mandatory statutory consumer rights.
16. Accuracy of Information
We aim to maintain accurate website information but occasional typographical, technical or administrative errors may occur.
We may correct errors where reasonably necessary.
Corrections will not be used as a basis for unlawfully depriving customers of contractual or statutory rights.
17. Website Availability
We do not guarantee that every website feature will be available continuously and without interruption.
The website may occasionally be unavailable because of:
- Maintenance;
- Updates;
- Hosting issues;
- Network disruption;
- Cybersecurity incidents;
- Third-party service interruption; or
- Circumstances outside reasonable control.
18. Prohibited Use
Users must not use thornandburrow.shop:
- For unlawful purposes;
- To commit fraud;
- To impersonate another person;
- To transmit malicious software;
- To interfere with website security;
- To collect data unlawfully;
- To violate intellectual-property rights;
- To engage in abusive automated activity;
- To attempt unauthorised access to systems or accounts; or
- To facilitate conduct prohibited by applicable law.
We may restrict access where reasonably necessary to protect the Store, customers or third parties.
19. Intellectual Property
Unless otherwise stated, website materials such as text, graphics, layouts, store branding and original website content are protected by applicable intellectual-property laws.
Customers may use the website for ordinary personal shopping purposes.
No content may be copied, commercially reproduced or exploited in violation of applicable intellectual-property rights.
Third-party trademarks remain the property of their respective owners.
20. Customer Reviews and Submissions
Where customers are able to submit reviews, comments or other content, such submissions must not:
- Be unlawful;
- Be intentionally misleading;
- Infringe third-party rights;
- Contain malicious code;
- Constitute unlawful harassment; or
- Violate applicable law.
We may moderate unlawful or inappropriate content where legally permitted.
21. Third-Party Services
Certain website functionality may depend on independent third-party providers.
Third-party services may be governed by their own terms and privacy policies.
Nothing in this section limits responsibilities that cannot lawfully be transferred or excluded.
22. Security
Users must not attempt to bypass technical security measures, gain unauthorised access or disrupt the website.
We may use reasonable fraud-prevention and security systems to protect transactions and customer accounts.
23. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for losses that are not reasonably attributable to a breach of our obligations.
However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these Terms do not exclude mandatory rights relating to:
- Product conformity;
- Consumer remedies;
- Personal injury caused by legally actionable conduct;
- Fraud or fraudulent misrepresentation; or
- Other liability that cannot lawfully be excluded.
24. Indemnification
Where permitted by applicable law, users may be responsible for losses caused by their unlawful use of the website or intentional infringement of another person's rights.
This provision does not impose liability on consumers where doing so would be unlawful or unfair.
25. Force Majeure and Events Outside Reasonable Control
Performance may occasionally be affected by events outside reasonable control, including:
- Natural disasters;
- Severe weather;
- Transportation disruption;
- Government restrictions;
- Industrial action;
- Widespread network failures;
- Carrier disruption; or
- Other extraordinary events.
Mandatory consumer rights concerning delivery, cancellation or refunds continue to apply.
26. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.
Customers should review the Privacy Policy before using the website.
27. Consumer Complaints
Customers experiencing a problem should first contact:
We will seek to review legitimate complaints and provide an appropriate response.
Consumers may retain rights to use competent alternative dispute-resolution bodies or judicial remedies in accordance with applicable law.
28. Governing Law and Consumer Protection
These Terms are interpreted in accordance with the law applicable to the relevant transaction.
Where a customer is a consumer habitually resident in Italy, nothing in these Terms deprives the consumer of mandatory protections available under Italian law or applicable European Union consumer law.
Any dispute may be brought before a competent court as determined by mandatory jurisdiction rules.
We do not impose an exclusive jurisdiction clause that unlawfully prevents consumers from relying on courts or remedies available to them under mandatory law.
29. Severability
If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
An invalid provision will not be interpreted in a manner that reduces mandatory consumer rights.
30. No Waiver
Failure to enforce a provision on one occasion does not necessarily constitute a permanent waiver of that provision.
No waiver may override mandatory law.
31. Changes to These Terms
We may update these Terms prospectively when necessary because of changes to:
- Our services;
- Website functionality;
- Business operations;
- Legal requirements; or
- Regulatory guidance.
The version applicable to an order is generally the version forming part of the contractual information applicable when that order is concluded, subject to mandatory law.
32. Contact
Questions regarding these Terms may be sent to:
thornandburrow.shop
Email: info@thornandburrow.shop
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