Informativa legale
This Legal Notice provides information concerning the operation and use of thornandburrow.shop.
Website and Trader Information
Business/Store Name: thornandburrow.shop
Website: thornandburrow.shop
Customer Service and Electronic Contact: info@thornandburrow.shop
thornandburrow.shop operates an ecommerce website offering products for purchase online.
Italian ecommerce legislation requires relevant trader information to be made easily, directly and permanently accessible. Depending on the trader's legal structure and establishment, such information can include the legal/business name, registered office or domicile, email address, business/REA registration information and VAT identification number where applicable.
Purpose of the Website
thornandburrow.shop provides online retail functionality allowing customers to:
- View products;
- Review descriptions and images;
- Select available product variations;
- Add products to a shopping cart;
- Submit orders;
- Make payments;
- Receive order information;
- Access customer-service information; and
- Review applicable store policies.
Ecommerce Platform
The website may operate using Shopify ecommerce technology and related third-party technology.
Shopify supports the publication of legal policies through merchant policy settings and specifically provides guidance for stores selling in Italy.
Shopify is an ecommerce technology provider and is not automatically the seller of products offered by thornandburrow.shop.
Contact
Customers may contact thornandburrow.shop electronically at:
This email may be used for:
- General enquiries;
- Product questions;
- Order support;
- Delivery questions;
- Cancellation notices;
- Withdrawal notices;
- Return requests;
- Refund enquiries;
- Complaints;
- Privacy enquiries; and
- Other communications concerning the website.
Consumer Information
Customers purchasing goods through thornandburrow.shop may benefit from mandatory protections under Italian and European Union consumer legislation.
Nothing contained in this Legal Notice, the Terms of Service, Return & Refund Policy, Shipping Policy or another store policy is intended to waive rights that cannot legally be waived.
Distance Contracts
Purchases completed entirely online may constitute distance contracts for consumer-law purposes.
Qualifying consumers generally have a 14-day statutory right of withdrawal from online purchases, subject to applicable exceptions.
Details are provided in our Return & Refund Policy.
Legal Guarantee
Products sold to consumers are subject to applicable conformity requirements.
EU consumer rules provide a minimum two-year legal guarantee for consumer goods where they are faulty or fail to conform to the contract.
This guarantee exists independently from any optional commercial warranty.
Product Information
We aim to provide accurate and understandable product information.
Descriptions, specifications, measurements, product images, prices and availability information may be updated from time to time.
The website will not intentionally use product information to mislead customers.
Nothing in this section limits rights arising where a product materially fails to correspond to its contractual description.
Prices
Product prices are displayed through the website.
Applicable taxes and mandatory charges will be presented in accordance with applicable legal requirements.
Free standard shipping is provided on all orders.
Where a future optional premium delivery service is offered, any charge will be displayed before an order is completed.
Delivery
The estimated standard delivery timeframe is:
15–20 calendar days
Delivery estimates are subject to reasonable logistics variations.
Applicable statutory delivery rights remain unaffected.
Intellectual Property
Unless otherwise stated, original materials made available through thornandburrow.shop, including website text, graphics, layouts, branding and other original content, may be protected by copyright, trademark or other intellectual-property rights.
Users may access the website for lawful personal shopping purposes.
Unauthorised commercial copying, reproduction or exploitation of protected material is prohibited to the extent permitted by applicable law.
Third-party trademarks, logos and intellectual property remain the property of their respective owners.
Website Information
We take reasonable steps to maintain useful and current website information.
However, occasional technical, typographical or administrative errors may occur.
We reserve the right to correct such errors in accordance with applicable law.
No correction will be used to unlawfully remove a consumer's acquired statutory rights.
External Links
thornandburrow.shop may contain links to independent third-party websites.
External websites are operated under the responsibility of their respective operators.
The inclusion of a link does not necessarily constitute endorsement or acceptance of responsibility for all content found on the linked website.
Website Availability
Website access may occasionally be suspended or interrupted because of:
- Maintenance;
- Software updates;
- Hosting issues;
- Cybersecurity measures;
- Network disruption;
- Third-party service failures; or
- Events outside reasonable control.
We do not guarantee uninterrupted website availability.
This does not affect contractual obligations relating to orders already placed.
Prohibited Activities
Users must not:
- Attempt unauthorised access to the website;
- Introduce malware;
- Interfere with website operation;
- Attempt to circumvent security measures;
- Use the website fraudulently;
- Misuse another person's identity or payment information;
- Scrape or collect personal data unlawfully; or
- Use the website in violation of applicable law.
Privacy and Personal Data
Personal data processed through thornandburrow.shop is handled according to our Privacy Policy and applicable data-protection requirements.
Where the GDPR applies, individuals may have rights including access, rectification, erasure, restriction, portability and objection.
Privacy requests may be sent to:
Cookies and Tracking Technologies
The website may use technical cookies and, where lawfully enabled, additional cookies or tracking technologies.
Where consent is legally required for non-essential tracking technologies, appropriate consent mechanisms should be implemented before such technologies are activated.
Italian Garante guidance states that, by default, tracking tools other than technical ones should not be placed or activated when the user first accesses the site without the legally required consent.
Limitation of Liability
Nothing in this Legal Notice excludes or limits liability where doing so is prohibited by applicable law.
In particular, nothing is intended to exclude mandatory liability relating to:
- Statutory consumer rights;
- Product conformity;
- Fraud;
- Legally actionable personal injury;
- Data-protection obligations; or
- Other matters for which liability cannot lawfully be excluded.
Complaints
Customers who have a complaint concerning an order or the operation of thornandburrow.shop should contact:
Customers should provide sufficient information for us to identify and investigate the relevant issue.
Where applicable, consumers retain the right to seek assistance from competent consumer-protection, alternative dispute-resolution or judicial bodies.
Applicable Law
The website and transactions completed through it are subject to applicable law.
Where a consumer habitually resides in Italy, no contractual provision is intended to deprive that consumer of mandatory protections applicable under Italian and European Union law.
Severability
If any provision of this Legal Notice is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent legally permissible.
Updates
We may update this Legal Notice where reasonably necessary because of:
- Changes to the website;
- Changes in business operations;
- New ecommerce functionality;
- Legal developments; or
- Regulatory requirements.
The current version will be identified by the revision date shown above.
Legal and Customer-Service Contact
For questions concerning this Legal Notice or thornandburrow.shop, contact:
thornandburrow.shop
Email: info@thornandburrow.shop
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