About Us
Welcome to thornandburrow.shop.
thornandburrow.shop is an online retail business dedicated to providing customers with a convenient, transparent and reliable online shopping experience.
Our objective is to make online purchasing straightforward by providing useful product information, transparent pricing, secure checkout functionality, understandable shipping information, fair cancellation and return procedures and accessible customer support.
We understand that trust is an important part of ecommerce. Customers should be able to understand what they are purchasing, how their order will be processed, what they will pay, approximately when their order should arrive, what options are available if a problem occurs and how they can contact us for assistance.
For questions concerning our website, products, orders, payments, shipping, delivery, cancellations, returns, refunds, privacy practices or other customer-service matters, please contact:
Email: info@thornandburrow.shop
Our Online Store
thornandburrow.shop operates as an ecommerce website through which customers may browse available products, review product descriptions and images, select available product options, add products to their shopping cart and complete purchases through an online checkout.
Our website may use Shopify ecommerce technology and appropriate third-party service providers to support functions including:
- Website hosting and ecommerce infrastructure;
- Online checkout;
- Payment processing;
- Fraud detection and transaction security;
- Order administration;
- Customer communications;
- Customer-account functionality;
- Inventory management;
- Product fulfilment;
- Shipping and logistics;
- Delivery tracking;
- Website analytics;
- Marketing functionality;
- Customer support; and
- Website and information security.
The involvement of Shopify or another third-party service provider does not remove, reduce or replace mandatory consumer rights available under applicable Italian or European Union law.
Our Commitment to Customers
At thornandburrow.shop, we aim to conduct our ecommerce activities according to principles of transparency, responsible commerce, fair dealing and reasonable customer service.
Our objectives include:
- Providing clear and useful product descriptions;
- Displaying applicable prices before checkout;
- Allowing customers to review selected products before submitting payment;
- Supporting secure electronic payment methods;
- Providing appropriate order-confirmation information;
- Providing free standard shipping on all orders;
- Providing an estimated delivery timeframe of 15–20 calendar days;
- Maintaining understandable cancellation, return and refund procedures;
- Providing reasonable assistance when an order is delayed, damaged or incorrect;
- Providing appropriate remedies for faulty or non-conforming products;
- Handling personal information responsibly;
- Maintaining reasonable website security;
- Responding to legitimate customer enquiries; and
- Respecting applicable consumer rights.
Nothing on thornandburrow.shop is intended to exclude or restrict any statutory consumer right or remedy that cannot legally be excluded.
Product Information
We make reasonable efforts to provide clear, useful and accurate information about products available through thornandburrow.shop.
Depending on the relevant product, product pages may include information concerning:
- Product names;
- Product descriptions;
- Photographs;
- Colours;
- Sizes;
- Measurements;
- Materials or composition;
- Features;
- Specifications;
- Available variations;
- Care information;
- Prices; and
- Availability.
Customers should carefully review the applicable product page and selected product options before placing an order.
Where sizing information is provided, customers should review that information before ordering. Sizing, measurements and fit may vary between products, suppliers or manufacturers.
Product Images and Colours
We make reasonable efforts to display product images and colours accurately.
However, actual appearance may vary slightly depending on factors including device type, display settings, lighting, screen calibration, photography and manufacturing variations.
Minor differences in colour or appearance that do not amount to a lack of conformity do not necessarily mean that a product is defective.
Nothing in this section limits statutory rights where goods are materially different from their description or otherwise fail to conform to applicable legal requirements.
Pricing
Prices displayed on thornandburrow.shop are intended to be clearly presented before customers complete checkout.
Applicable taxes, discounts or other charges will be displayed where required through the website or checkout process.
We reserve the right to correct genuine pricing, typographical or technical errors. Where an error materially affects an order that has already been placed, we may contact the customer before fulfilment and provide an appropriate solution in accordance with applicable law.
Order Processing
After a customer submits an order, an electronic order confirmation may be sent to the email address supplied during checkout.
Orders may be subject to reasonable verification procedures relating to:
- Payment authorisation;
- Fraud prevention;
- Product availability;
- Delivery information;
- Customer information; and
- Other matters reasonably necessary to process the transaction.
Where an order cannot be fulfilled, we will provide an appropriate refund or other remedy where required.
Shipping
thornandburrow.shop provides free standard shipping on all orders.
Our estimated standard delivery timeframe is 15–20 calendar days unless another timeframe is clearly stated before purchase.
Estimated delivery times are estimates rather than guarantees and may occasionally be affected by matters outside our reasonable control, including transportation disruption, severe weather, customs procedures, public holidays, carrier delays or inaccurate delivery information.
We will nevertheless fulfil our delivery obligations in accordance with applicable consumer law.
Returns and Consumer Rights
Customers purchasing online may have statutory cancellation and withdrawal rights.
For qualifying distance purchases by consumers in Italy, the ordinary statutory withdrawal period is generally 14 days from receipt of the goods, subject to legally recognised exceptions.
Separate statutory remedies also apply where goods are faulty, damaged, not as described or otherwise non-conforming.
Our detailed procedures are explained in our Return & Refund Policy.
Customer Service
Customers may contact us concerning:
- Product questions;
- Order information;
- Payment issues;
- Shipping questions;
- Delivery problems;
- Damaged products;
- Incorrect products;
- Cancellations;
- Returns;
- Refunds;
- Privacy enquiries; or
- General customer-service matters.
Contact us at:
When contacting us regarding an existing order, customers should provide sufficient information to allow us to identify the relevant transaction.
Responsible Ecommerce
We aim to maintain reasonable commercial practices and communicate material information clearly.
Customers are expected to use our website lawfully and provide accurate information when placing an order.
Fraudulent transactions, payment abuse, attempts to interfere with website security or other unlawful activities may result in orders being cancelled or website access being restricted where legally permitted.
Changes to Our Store
Products, product availability, website features, pricing, promotions and other commercial aspects of thornandburrow.shop may change from time to time.
Changes will not retrospectively remove statutory rights that customers acquired in connection with completed transactions.
Contact Us
For questions regarding thornandburrow.shop, please contact:
thornandburrow.shop
Email: info@thornandburrow.shop
We aim to provide a transparent, accessible and customer-focused online shopping experience and to address legitimate enquiries reasonably and professionally.
- Choosing a selection results in a full page refresh.