Informativa sulle spedizioni
This Shipping Policy explains how orders placed through thornandburrow.shop are processed, shipped and delivered.
Our standard shipping terms are:
Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 calendar days
For shipping assistance, contact:
Free Standard Shipping
thornandburrow.shop provides free standard shipping on all orders.
There is no minimum order value required for standard shipping unless a different condition is clearly communicated before checkout.
Customers will not be charged an undisclosed standard shipping fee after placing an order.
Estimated Delivery Time
Our estimated standard delivery timeframe is 15–20 calendar days.
The estimated timeframe is intended to help customers understand approximately when an order should arrive.
Unless otherwise expressly stated during checkout, this timeframe refers to the expected delivery period associated with our standard shipping service.
Estimated delivery periods are not intended to remove or restrict statutory delivery rights.
Order Confirmation
After an order is successfully submitted, customers may receive an order-confirmation email.
Customers should review confirmation information and contact us promptly if material information appears incorrect.
For assistance:
Order Verification
Orders may be subject to reasonable verification before shipment.
Verification may include:
- Payment authorisation;
- Fraud-prevention review;
- Confirmation of product availability;
- Review of delivery information; and
- Other reasonable security checks.
Where additional information is legitimately required, we may contact the customer using the contact information supplied with the order.
Shipment Confirmation
Where tracking information is available, customers may receive shipment or tracking details after fulfilment.
Tracking information may take time to become active after the shipping carrier receives electronic shipment information.
Delivery Carriers
Orders may be delivered using appropriate postal, parcel, courier, logistics or fulfilment services.
The exact carrier may depend on factors including:
- Destination;
- Product;
- Parcel dimensions;
- Fulfilment location;
- Logistics network; and
- Service availability.
We may use third-party fulfilment and logistics providers to complete deliveries.
Delivery Estimates
The stated 15–20 calendar day delivery period is an estimate.
Actual delivery may occasionally be affected by circumstances including:
- Carrier congestion;
- Severe weather;
- Transportation interruptions;
- Customs or border procedures where relevant;
- Public holidays;
- Regional service interruptions;
- Incorrect delivery information;
- Extraordinary demand;
- Security inspections; or
- Other events outside reasonable control.
Where mandatory law provides customers with rights because of material delivery delay, those rights remain unaffected.
Delivery Obligations
We will seek to deliver orders within the timeframe communicated to the customer.
Nothing in this Shipping Policy permits indefinite delay or removes statutory remedies available where a trader fails to deliver goods as required by applicable law.
Delivery Address
Customers are responsible for checking their delivery address before submitting an order.
The address should include all information reasonably necessary for delivery, including where applicable:
- Recipient name;
- Street information;
- Building number;
- Apartment or unit number;
- Postal code;
- City;
- Province or region;
- Country; and
- Appropriate contact information.
Incorrect Addresses
If a customer notices an error in the delivery address, the customer should contact:
as soon as possible.
We will attempt to correct the address where operationally possible.
Once an order has entered fulfilment or has been transferred to a carrier, address changes may no longer be possible.
We will not use this section to avoid responsibility where an error was caused by us.
Tracking
Where a trackable shipping method is used, tracking information may be provided electronically.
Customers should note that tracking updates are controlled by the relevant carrier and may not always appear in real time.
A temporary lack of tracking updates does not necessarily mean that a parcel has been lost.
Multiple Packages
An order containing multiple products may occasionally be shipped in more than one parcel.
In such circumstances:
- Packages may have different tracking numbers;
- Packages may arrive on different dates; and
- One package arriving before another does not necessarily mean items are missing.
Where a customer believes part of an order is missing, the customer should contact us.
Delivery Attempts
Carriers may make one or more delivery attempts depending on their operating procedures.
Where delivery cannot be completed, a carrier may:
- Attempt delivery again;
- Hold the parcel at a collection location;
- Provide electronic delivery instructions; or
- Return the parcel to the sender or logistics facility.
Customers should monitor appropriate tracking information and carrier notices.
Unclaimed Parcels
Customers should collect parcels from carrier collection points within the applicable carrier holding period.
If a parcel is returned because it was not collected, customers should contact us.
The appropriate solution will depend on the circumstances and applicable consumer law.
Refused Deliveries
Refusing delivery does not necessarily substitute for formally exercising a statutory right of withdrawal.
Customers wishing to exercise a statutory cancellation right should communicate that decision clearly to:
Our Return & Refund Policy explains withdrawal procedures.
Lost Parcels
If tracking information indicates an unusual delay or a parcel appears to be lost, contact:
We may investigate the shipment with the relevant carrier or fulfilment provider.
Where the merchant remains legally responsible for delivery, the involvement of a carrier does not remove the consumer's applicable statutory rights.
Damaged Parcels
If an order arrives with visible damage, customers should contact us promptly.
Where reasonably possible, customers should retain:
- Outer packaging;
- Shipping label;
- Internal packaging; and
- Damaged goods
until the issue has been reviewed.
Photographs may assist with the investigation.
Failure to photograph the parcel does not automatically remove statutory rights relating to damaged or non-conforming goods.
Missing Items
If a delivered parcel does not contain all products that should have been included, customers should contact:
Please provide the order number and identify the missing product.
We will investigate and provide an appropriate remedy where responsibility lies with us.
Incorrect Products
If a customer receives a product materially different from the item ordered, the customer should contact us.
We may request reasonable evidence, such as a photograph, to verify the fulfilment error.
The customer will not be required to bear legally attributable return costs resulting from our fulfilment error.
International or Cross-Border Fulfilment
Products may in some cases be fulfilled through logistics networks located outside the customer's immediate region.
Where cross-border transport is involved, the shipment may pass through multiple sorting or logistics facilities.
We will present charges that the customer is required to pay at checkout where required by applicable law.
Customers should not be charged undisclosed mandatory amounts by us after conclusion of the order.
Customs and Import Procedures
Where customs procedures apply to a shipment, clearance may occasionally affect transit time.
Any taxes, duties or mandatory charges for which a customer may legally be responsible should be disclosed as required by applicable law.
We do not use this section to shift to consumers taxes or charges that the seller is legally required to bear.
Delays
Customers whose orders have not arrived within the estimated delivery period should contact:
Please provide the order number and relevant delivery information.
We will review the shipment and, where appropriate, investigate with the carrier or fulfilment provider.
Cancellation Before Shipment
Customers wishing to cancel an order before shipment should contact us promptly.
We will attempt to process the request where possible.
Even if operational cancellation before shipment is no longer possible, statutory withdrawal rights may remain available after delivery for qualifying consumer purchases.
Returns After Delivery
Shipping and return shipping are separate matters.
Our free standard outbound shipping policy does not automatically mean that change-of-mind return shipping is free.
Where a consumer exercises the statutory withdrawal right and applicable law permits return postage to be borne by the consumer after appropriate disclosure, the consumer will bear the direct return cost.
For defective or non-conforming products, applicable legal rules concerning seller-paid return costs remain in effect.
Statutory Withdrawal
Qualifying online consumer purchases generally benefit from a 14-day statutory withdrawal period, subject to legal exceptions.
Customers should review our Return & Refund Policy for complete details.
Force Majeure and Extraordinary Events
Shipping may occasionally be affected by extraordinary circumstances that cannot reasonably be controlled, including:
- Natural disasters;
- Extreme weather;
- Government restrictions;
- Transportation emergencies;
- Widespread industrial action;
- Carrier network failures;
- Customs disruptions; or
- Other comparable events.
We will take reasonable steps to address affected orders.
Mandatory consumer remedies remain available where applicable.
Fraud and Delivery Security
We may use reasonable measures to protect customers and the Store from:
- Fraudulent payments;
- Unauthorised transactions;
- Address manipulation;
- Reshipping fraud; or
- Other unlawful conduct.
Such measures will not be used to deny legitimate consumer rights.
Changes to Shipping Terms
We may update shipping methods, carriers or estimated shipping information for future orders.
Changes will not retrospectively reduce rights associated with orders already concluded.
Shipping Contact
For all shipping, delivery, tracking or lost-package questions, contact:
thornandburrow.shop
Email: info@thornandburrow.shop
Please include your order number whenever possible.
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